Senior Manager, Customer Service Delivery
View Job- Company ING Bank (Australia) Limited - View more jobs
- Location2259 Wyong, NSW, AU
- Job TypePermanent
You’ll be responsible for the leadership, development and performance of all customer facing inbound and outbound staff (300+ FTE) in our contact centre (call and written teams) and our ING lounge. Together with the wider AC domain, you will hold co-responsibility for customer satisfaction and organisational performance results.
Additionally, you’ll help to optimise supporting organisational structures and will lead, motivate, inspire, develop and support Team Leaders and agents within the Contact Centre across geographic locations (onshore and offshore service providers). You’ll ensure the delivery...
5 days ago from: careerone.com.au
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