As the Manager, Consumer Experience, you will play a pivotal role in ensuring that consumer feedback is managed effectively across the organisation. Reporting to the Executive Director, Corporate Affairs, you will oversee the coordination of complaints management, including complex and serious cases, providing expert advice and liaising with key stakeholders. A strong understanding of risk management and the appropriate escalation processes will be essential in ensuring that complaints are handled with the utmost confidentiality and professionalism. You will also maintain an organisation-wide perspective...