The Scams Specialist is customer facing role responsible for investigating, analysing, and mitigating scams with a key focus of protecting our customers and business from scammers. This role requires a deep understanding of scam typologies, fraud detection, and prevention strategies, alongside the ability to provide empathetic support for our customers who have been impacted by scams. The Scams Specialist will work closely with scam victims and internal teams to develop customer focused solutions and will have the authority to enter customers into hardship arrangements. […]
Scam Investigation and...