We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you'll serve as the welcoming voice of KinCare, dedicated to ensuring every interaction exceeds our customers' expectations. As the first point of contact, you’ll manage inbound calls from KinCare customers, Care Workers and various stakeholders, adeptly handling inquiries and ad-hoc requests with professionalism and timeliness. You’ll also be responsible for accurately capturing and updating information in our Salesforce system, ensuring all customer interactions are well-documented...