Fixing problems - you will be there to help resolve guest issues and ensure they leave having had an exceptional stay
Balance your book - know how to manage guests billing and payments and follow policies and procedures of cash handling. Ensure all credit and financial transactions are handled in a secure manner […]
Know who we are - you will be across our brand standards and work towards making a great branded experience for all […]
Be a neighbourhood host - know what’s happening in the neighbourhood and the hotel keeping up to date with events, groups and hotel information such as guest feedback
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