We are seeking expression of interest for Management Consultants - Contact Centre experience excited to transform the experience of Australians by consulting with organizations. We are looking for people passionate about challenging the status quo of Customer Experience in Australia, and with the desire to coach organizations through this change. […]
Strategy & Design : Experience with end-to-end experience design and architecture. Taking a customer experience strategy and mapping this into a service design, channel strategy and then a digital and IT strategy. […]
Contact Center Operations: A deep...