Performing to a high standard on chargeable client engagements such as Support engagement to Insurance client, supported and acted as technology support specialist and resolved many technical issues and owned the onboarding process with team of upwards of 25 agents and 50+ onboarding events across a large time period, as well as performing at high standard for engagement economics involving performing BAU work for client, as well as supporting and delivering internal facing content and training on numerous new processes for team performing on client project, devised demo and utilised show, tell...