Customer Experience (CX) Manager – AI Software
A new opportunity is available for an experienced CX Manager to own and elevate the end-to-end customer journey. From onboarding and training to renewals and advocacy, you’ll design and lead processes that maximise value for customers and channel partners in a fast-scaling AI software business. […]
Lead customer onboarding, engagement, and retention
Develop scalable training programs and self-service resources
Act as the voice of the customer, influencing product development […]
Monitor satisfaction, NPS, and health metrics to prevent churn […]
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