The Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers. […]
Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software. […]
Understand customer issues and capitalise on these opportunities [when appropriate] through selling revenue-generating products and additional training to existing customers […]
While experience...