Our client, a Local Government entity, is seeking a Senior Business Analyst and a Junior Business Analyst for an 8-week contract , to support the process analysis and design efforts for a CRM (e.g. Salesforce, Microsoft Dynamics etc) implementation project.
The Senior role will leverage extensive CRM implementation experience to rapidly assess and document existing workflows, identify pain points, and define future-state processes aligned with organisational goals. […]
Conduct rapid current-state process mapping to document existing workflows, pain points, and inefficiencies within a compressed...