A leading organisation delivering innovative services across key industries. Committed to sustainability, collaboration, and excellence, they empower communities by creating and maintaining critical infrastructure. […]
Handle inbound and outbound calls professionally, providing accurate and efficient assistance to customers.
Address customer enquiries, complaints, and issues, aiming to resolve them promptly. […]
Document all customer interactions, feedback, and outcomes in the CRM system.
Work collaboratively with team members and escalate complex issues to the appropriate departments when necessary...