The CRM Manager will lead customer retention at Culture Kings, driving loyalty and lifetime value through strategic engagement. This role focuses on nurturing community cohorts to boost repeat visits and long-term engagement. Leveraging customer data, segmentation, and automation, the ideal candidate will optimize email, SMS, and push communications. Key initiatives include refining loyalty programs, enhancing email automations, improving segmentation with first- and third-party data, and A/B testing campaigns to maximise engagement. […]
Culture Kings represents the relationship between music,...