Summary Provide a high level of level 2 customer service while leveraging expertise and problem-solving abilities addressing hardware and software. […]
Deliver reliable resolutions to customer problems, liaise with ICT services teams to resolve complex issues or queries, report incidences and requests.
Identify and apply a range of service delivery strategies and processes to ensure technical outcomes are of quality.
Deliver reliable resolutions to customer problems and engage proactively in the exploration and settlement of more complex. […]
Develop and maintain positive partnerships and communication...