Are you passionate about shaping world-class customer experiences in a high-growth environment? This is an opportunity to lead a transformative CX strategy in a fast-scaling business that has recently secured a major injection of funding.
As the Senior Manager – Customer Experience , you will take the lead in reimagining and optimising the customer journey. From refining self-service touchpoints to leveraging cutting-edge technology, you will drive initiatives that enhance engagement, boost NPS, and maximise customer lifetime value.
This is a high-impact role that sits at the intersection of customer...