About your role The role of the Senior Manager, Complaints Governance is responsible for ensuring the complaints team adhere to dispute handling compliance and best practices standards, in accordance with the intention and operation RG271. This role will support the Head of Complaints by overseeing and maintaining compliance to complaints standards, and any regulatory change which could impact compliance to RG271. This role will also assist with the implementation of the fund's strategy and ensuring robust complaints governance in order to mitigate fund risk and provide complainants with a superior...