We are seeking a dedicated and experienced professional with a blend of technical support expertise and service delivery coordination skills. This role encompasses managing IT support services while providing hands-on technical assistance to ensure the efficient and effective resolution of IT-related issues within the organization.
Manage and Prioritize Service Requests: Oversee incoming service requests, incidents, and support tickets to ensure timely and effective resolution.​ […]
Maintain Stakeholder Communication: Keep clear and consistent communication with stakeholders regarding the status...