A Support Specialist, based within a national contact centre team, will support clients with system navigation and troubleshooting of issues through an award-winning SaaS platform.
Responsibilities key tasks and requirements of role: • Assisting our clients to use our SaaS platform through phone support. • Actioning inbound and outbound support requests. • Develop in depth knowledge on all integration systems and collaborate with escalations team to deliver improved integration services. • Conduct remote trouble shooting sessions with clients to provide detailed information to 4th level support...