The Executive Customer Success Manager is responsible for maintaining strong relationships with HSI’s high value enterprise clients, supporting their experience with HSI products and services, achieving account growth (upsell) and retaining the license long term (renewal).
This role requires excellent communication and business acumen, a strong understanding of product capability and solution based selling expertise in order to optimise the customer experience and add value with HSI products. The role involves a high level of working collaboratively with clients to understand their business goals...