The Senior Service Desk/Desktop Support Analyst will manage and resolve service desk tickets that have been escalated, and when required, help with the triage and resolution of 1st level tickets. Additionally, you will be deployed onsite to address issues that require a physical presence, such as hardware installations, reimaging student lab machines, network troubleshooting, or other hands-on tasks.
With your advanced experience and knowledge, you will serve as a step up from a standard Service Desk Analyst, handling more complex issues and providing mentorship to junior staff while ensuring service...