We’re partnering with a major financial services organisation to find a high-calibre Customer Experience (CX) Strategy Manager for a 5-month contract. This is a unique opportunity to work closely with senior stakeholders and influence enterprise-wide CX initiatives that directly impact customer satisfaction, retention, and loyalty.
Reporting to the Head of Strategy, Research and Design, you’ll play a critical role in shaping and managing customer experience strategies across a broad portfolio. You’ll collaborate with cross-functional teams and executives to deliver C-level quality deliverables...