The role is responsible for supporting the induction, on-boarding, training, coaching and ongoing capability development of Claims Administrators and Case Managers within our Insurance team. The focus is to ensure that a consistent high level of service is delivered to our members and clients, in accordance with agreed Service Level Agreements, regulation requirements and assigned business benchmarks.
The role will work closely with the Team Manager and contribute to the design, development and delivery of training programs to build expertise in our people whilst supporting their ongoing development...