Managing and resolving customer interactions through digital channels using a range of systems and tools to achieve a high level of customer satisfaction, embodying NABs core value of being customer-obsessed. […]
Managing customer feedback appropriately, using delegation authority, and recording interactions in the NAB ONE system, escalating to a team leader when required, demonstrating ownership and accountability (We own it). […]
Handling conversations through the messaging platform via NAB app and internet banking authenticated channels, improving efficiency and behaviour. This includes managing...