Are you passionate about leading an exceptional customer service team? Do you thrive in a dynamic and fast-paced environment? Hays Recruitment is seeking an enthusiastic and dedicated Team Leader of Customer Service and Contact Centre Representatives to join a global e-commerce company based in the CBD. […]
As a Team Leader, you will be responsible for managing a small but growing team of Customer Service Agents (currently three, with expansion planned). You will ensure that the team meets KPIs, maintains service levels, and provide outstanding support to both merchants and end customers. Additionally...