For many customers in production, our Level 1 Support TEAM is the only contact they have with the PrimeRevenue organization. WHAT YOU GET TO DO Analyze and resolve complex customer cases in a timely manner. […]
Manage all incoming inquiries (cases) Prioritize cases based on severity, customer, resources Maintain specific KPI targets for customer satisfaction, average time to close and response time WHAT ARE WE LOOKING FOR? Entry Level candidates can be considered for this role, however, there are a few must haves that the candidate must be able to demonstrate: Excellent voice and conversational...