As Service Connect Team Lead, you will supervise the Tier 1 specialised HR/People skilled resolver group and handle daily operations, escalation of complex inquiries and promote cross-functional collaboration and improvements to daily operations.
In this role, you will provide HR advice across all customer contact channels, with a focus on first level resolution. You will conduct appropriate research and/or identify root causes and be the first point of escalation for the HR skilled resolver group. […]
The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student...