The Officer, Prospective Student Enquires is the first point of contact for domestic prospective students and the general public, and provides information about courses, recruitment events and enrolments. This includes inbound phone, email, live chat and outbound consultations. The role builds and maintains the leads management database and nurtures and converts those leads into Deakin students.
The role also includes liaising with faculty representatives and following up with both faculties and prospects to ensure all enquiries have been resolved. A particularly strong focus of this role is to...