Using technical expertise and a strong customer focus to ensure the very best […]
• Resolving, in first contact, customer enquiries received by phone, email and/or chat
• Owning complex issues to resolution, with regular progress updates to customer/s
• Promoting the benefits of using the online store, helping customers to […]
• Keeping up-to-date with Industry changes to understand how SAIG […]
• Identifying opportunities for new solutions and referring qualified leads from […]
• Knowing when online/contact activity may impact other customers and […]
• Achieving, or exceeding, agreed KPIs so overall...