As a call centre social worker, you will receive and assess allegations of child abuse and neglect via the Child Abuse Report Line (CARL) and the online child abuse reporting system (eCARL). In this role, you will interact directly with members of the public and professional mandated notifiers, gathering sensitive information on child protection matters and accurately documenting it in the department's approved systems. […]
The role requires capturing accurate information, reporting, and demonstrating strong written communication and relationship-building skills. Superior verbal communication skills...