We are seeking a proactive and customer-focused Level 1 Service Desk Analyst to join our IT support team. This role is ideal for someone who enjoys troubleshooting technical issues, delivering exceptional customer service, and being the first point of contact for all IT-related queries. You'll play a key role in ensuring smooth day-to-day IT operations and helping end users resolve technical issues efficiently. […]
Provide first-level support for incoming service desk calls, emails, and tickets.
Troubleshoot hardware, software, and network issues for desktops, laptops, printers, and mobile devices...